3.5 Support Channel

Smart Advertising's two customer support teams, AM and Livechat, are dedicated to providing exceptional customer support.

Livechat team

The Livechat team responds to and supports customers during their initial contact:

• Verify customers on Smart Advertising's system.
• Obtain information about the customer's chat.
• Determine whether to provide direct support or transfer the chat to the AM team.

How to contact the Livechat team?

• Smart Advertising platform's box chat (Highly recommend)

Other channels:

• Fanpage: https://facebook.com/gyxen
• Email: support@smartadvertising.io
• WhatsApp: +84 56 3370539

AM team

Smart Advertising's AM (Account Manager) team supports customers to create advertising accounts, manage accounts, handle violations, and consult on optimizing campaigns.

How to contact the AM team?

• AM will support customers via WhatsApp (with the WhatsApp link provided when registering).
• Alternatively, contact the Livechat team to forward the request to AM.