3.7 Refund Policy

Smart Advertising supports refunding all the Smart Advertising available remaining balance from the Smart Advertising account at the time our client requests the refund for a reasonable reason and without any suspended ad accounts.

• Turn off campaigns and withdraw money to Smart Advertising balance 3 hours after pausing if account is still active.
• All incurred costs when using Smart Advertising services will not be refunded.
• Smart Advertising refunds 100% only if customer has not yet been granted a TikTok ads account.
• Smart Advertising supports refunding on the same payment methods used to add funds.

NOTE: Smart Advertising cannot support refunding balance from suspended ad accounts fined per TikTok policy.

How to request a Refund

Step 1: In the Payment tab, click the Refund button.

Step 2: Fill out all the required information on the Refund Request Form:

• Requested amount: Enter the amount you want to refund. Click Max for the maximum refundable amount.
• Refund Reason: Permanent service discontinuation, Temporarily stop using services, or Other.
• Detail reason: Provide a detailed reason why you want a refund.
• Receiving method: Choose the same payment method used to deposit (Credit Card, PayPal, Payoneer, or USDT).
• Tick I have read and accepted the terms of service. Click Next.

Step 3: Carefully review your refund request. We will not be responsible if you provide incorrect information about the receiving method. Click Submit.

NOTE: We will process your refund within 1–5 business days. Additional 10–15 days for funds to reflect in your account.